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Is Buying On-Line Safe?
his site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password. To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in Golden Queen. Credit card information that is sent to us is encoded with the latest SSL encryption technology which cannot be accessed or used by anyone else; ensuring that any information you send to us is completely safe.
How do I know if my order has been placed?
Once you have completed payment on our website and it has been cleared you will receive an email advising that your order has been successfully received. If an order has been placed and payment has been made but no email has been received please firstly check your junk mail file, if there is still not email then please email with your contact details.
What Payment Methods Are Accepted?
Golden Queen accepts Visa, Mastercard and American Express PLUS offers Paypal, as additional payment options for online purchases. If you need to use a different payment method contact us and we will make it work


What Shipping Methods Are Available?
We ship nationally and internationally both on normal post and on express post. We do our best to keep this expense as low as possible.
Do You Ship Internationally?
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How many day take for shipping?
This will depend where you are located in the world. I'm shipping from the Northern Rivers in NSW, normally it will take 1 or 2 business days for your order to be processed and then 2 to 4 days of regular parcel delivery. You can also choose express delivery which would take 1 to 2 days within Australia. If you are buying Internationally may take 20+ days depending where you are in the world and what is happening.


Do I have to pay anything to return my items?
Yes, the cost of returned items will be covered by the customer unless there is a fault on the item you received. Follow this link for all the information
How do I return an item?
f, for any reason, you receive your product and are not happy, then that means we are also not happy! Please get in touch with us and we will assist you in resolving any issues. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To initiate a return, you can contact us at Please note that returns need to be sent to NSW, Australia. Read the information below to see the conditions that apply to your situation. For more info visit
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